CharDan IT Services Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or otherwise engage with us.

Please read this Privacy Policy carefully to understand how we handle your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.​

1. Information We Collect

We collect various types of information to provide and improve our services. The types of personal information we may collect include:

• Personal Identification Information: Name, email address, phone number, company name, and other similar contact details.

• Technical Information: IP address, browser type, operating system, pages visited, and other technical data related to your use of our website or services.

• Service Usage Data: Information about how you interact with our services, including but not limited to the services requested, frequency, and duration of use.

• Payment Information: If you purchase our services, payment details such as credit card or bank information (processed securely via third-party payment processors).

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To deliver, manage, and improve the IT services you request from us.

• To Communicate: To respond to your inquiries, send service-related updates, and provide customer support.

• To Improve Our Services: To analyse usage trends and improve our website and service offerings.

• For Billing and Payment: To process transactions, invoices, and payments for the services you purchase.

• For Marketing: With your consent, to send promotional emails, newsletters, or other marketing communications about new services, special offers, or updates.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

• Service Providers: We may share your information with third-party service providers who assist us in running our business, such as hosting, payment processing, or analytics providers. These parties are obligated to keep your information confidential.

• Legal Requirements: We may disclose your personal information if required to do so by law, in response to legal processes, or to protect the rights, property, or safety of CharDan IT Services Ltd, our clients, or the public.

• Business Transfers: If CharDan IT Services Ltd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you, including:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request that we correct or update any inaccurate or incomplete personal information.

• Deletion: You may request the deletion of your personal information, subject to certain exceptions.

• Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at [contact@chardanitservices.com] or via the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze website traffic, and customize content. Cookies are small data files stored on your device. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites are not operated by us, and we are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or maintain personal information from individuals under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

CharDan IT Services Ltd
Unit 16, West Well Farm, Tingewick, MK18 4BD
Email: privacy@chardanit.co.uk
Phone: 01280 811474